Terms and Conditions for HelpInUsolar.com

Welcome to HelpInUsolar.com, an online platform dedicated to promoting and selling solar photovoltaic (PV) systems in the United Kingdom. By using this website, you agree to be bound by the following terms and conditions, so please read them carefully.

Acceptance of Terms and Conditions

By using HelpInUsolar.com, you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you should not use this website.

Disclaimer

The information on HelpInUsolar.com is for general information purposes only. We do not guarantee the accuracy, completeness, or usefulness of any information provided on the website. You should always seek professional advice before making any decisions based on the information provided on this website.

Intellectual Property Rights

All intellectual property rights in the website, including any content, graphics, or images, are owned by HelpInUsolar.com. You may not reproduce, distribute, or use any of the website's content without our express written permission.

Privacy Policy

Your privacy is important to us. We will not share your personal information with any third party unless required by law. For more information on our privacy policy, please refer to the dedicated page on our website.

Payment and Refund Policy

If you decide to purchase a solar PV system through HelpInUsolar.com, payment must be made in full at the time of purchase. We do not offer refunds or cancellations once payment has been made, unless required by law.

Limitation of Liability

HelpInUsolar.com shall not be liable for any damages arising from the use or inability to use the website, or from any errors or omissions in the information provided on the website.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of England and Wales, and any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Which?’s dispute resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040. 

*please request proof of receipt if posting

 Amendments

We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of HelpInUsolar.com after any such modifications shall constitute your acceptance of the updated terms and conditions.

If you have any questions or concerns about these terms and conditions, please contact us through the dedicated page on our website.

















© Copyright 2023 HelpinU Solar  - All Rights Reserved | HelpinU Solar is a trading name of ADP Marketing & Promotions Ltd | Company Registration No. 6377805 | Vat no. 997641751 | adp@adpmarketing.co.uk | O: 0300 500 400 6
Stock photos have been used for illustration purposes only
* We use Subcontractors for specific aspects of the work to be completed