Last updated: June 2026
This privacy notice tells you what to expect us to do with your personal information when you contact us or use our services.
If you have any questions about how we use your personal information, please contact us:
Eco Grants Team Ltd Unit 3 St. Ivel Way, Warmley, Bristol, BS30 8TY Telephone: 0300 456 0177 Email: info@ecograntsteam.com
What Information We Collect and Why
We collect and use the following information to provide our services, operate customer accounts, handle queries, complaints or claims, and comply with legal requirements:
Special category information — We may also collect health information where required. This information is subject to additional legal protection due to its sensitive nature.
Under UK data protection law we must have a lawful basis for collecting and using your personal information. Our lawful basis is:
Contract — We collect and use your information so we can enter into or carry out a contract with you to provide goods and services.
You have the following rights regarding your personal information:
Right of access — You can ask us for copies of your personal information at any time.
Right to rectification — You can ask us to correct or delete personal information you believe is inaccurate or incomplete.
Right to erasure — You can ask us to delete your personal information.
Right to restriction of processing — You can ask us to limit how we use your personal information.
Right to object to processing — You can object to the processing of your personal data.
Right to data portability — You can ask us to transfer your personal information to another organisation or directly to you.
Right to withdraw consent — Where we rely on consent as our lawful basis, you can withdraw your consent at any time.
If you make a request we will respond within one month. To make a data protection rights request please contact us using the details at the top of this page.
We collect personal information from the following sources:
Joint data controllers
We have a joint controller relationship with Shermin Finance Ltd / Stax for the purpose of providing finance options to our customers.
We also have a joint controller relationship with Ideal4Finance for the same purpose.
Data processors
Other organisations we may share your data with:
If you have concerns about how we use your personal information, please contact us first:
Email: info@ecograntsteam.com Telephone: 0117 935 2784
If you remain unhappy after raising a complaint with us, you can complain to the Information Commissioner’s Office (ICO):
